FAQ
Here you will find answers to frequently asked questions about our products, sizing, ordering, and shipping and returns. If you need further assistance, please feel free to contact us directly.
General Questions
How do I find the right product for my needs?
The choice of the right product depends on the specific area of use and your individual requirements. On the product pages, you will find detailed information on the application area, size, material, and fit. If you are unsure, we will be happy to assist you personally.
Are arthroven products suitable for daily use?
Many of our products are designed for regular daily use. Whether a product is suitable for daily use can be found in the respective product description and the notes on material, care, and application.
Do the products replace medical treatment?
No. Depending on the design, our products can support, relieve, or stabilize, but they do not replace medical diagnosis or treatment. For more severe complaints, persistent pain, or unclear symptoms, we recommend a medical clarification.
Sizing & Fit
How do I choose the right size?
The correct size depends on the respective product and the relevant measuring points. Please use our size guide and the measurements on the respective product page. Careful size selection is important for fit, comfort, and function.
What should I do if I am between two sizes?
This depends on the respective product and the desired fit. You can usually find information on this directly on the product page in the "Size & Fit" section. If you are unsure, please feel free to contact us before purchasing.
Where can I find measurement instructions for sizing?
The most important information for size selection can be found in our size guide and on the respective product pages. There, depending on the product, the relevant measuring points and instructions for correct determination are described.
Order & Shipping
How can I order from arthroven?
You can place your order directly through our online shop. Simply select the desired product, the appropriate variant and size, and add the item to your shopping cart. We will then guide you through the ordering process.
What payment methods are available?
The available payment methods are displayed in the checkout and in the footer of the shop. Depending on the shop settings, these can include, for example, card payment, PayPal, or other common payment methods.
How long does delivery take?
Information on shipping and delivery times can be found on the "Shipping & Delivery" page and in the checkout. The actual delivery time may vary depending on product availability and shipping destination.
Can I change or cancel my order afterwards?
As long as an order has not yet been shipped, a change may be possible. In this case, please contact us as soon as possible with your order details so that we can check what can still be implemented.
Return & Exchange
Can I return ordered items?
Yes, within the framework of the applicable return and withdrawal conditions. You can find exact information on returns on our pages regarding the right of withdrawal and return conditions.
What do I need to consider when returning an item?
Please ensure that the item is in proper condition and that the return is made in accordance with our return instructions. Detailed information can be found on the "Returns" page or in the applicable guidelines.
Advice & Contact
I am unsure which product is right for me. What can I do?
If you are unsure which product is suitable for your needs, please feel free to contact us. We will support you with general product information, tips on size selection and areas of use.
How can I contact arthroven?
You can reach us using the contact options provided on the contact page. There you will find all relevant information on email, telephone, and other contact methods.
Important note
The information provided on our pages is for general guidance on our products. It does not replace individual medical advice, diagnosis, or treatment.