Terms of service

General Terms and Conditions of arthroven GmbH – www.arthroven.shop.de

1. General Provisions

(1) These General Terms and Conditions (GTC) apply to all offers and services relating to the website www.arthroven.shop.de. Should the customer refer to the inclusion of their own terms and conditions of business or purchase, these are hereby rejected.

(2) Individual contractual agreements take precedence over the General Terms and Conditions.

2. Conclusion of the Contract

(1) The product descriptions on our website www.arthroven.shop.de do not constitute an offer to enter into a contract of sale. Such an offer is only made when the customer places an order online via the contact form or by telephone or in writing. The confirmation of receipt of the order subsequently sent by us does not constitute acceptance of this offer. The contract of sale is concluded upon receipt of the order confirmation (declaration of acceptance); however, if the customer uses one of the online payment methods offered by us (see the list in section 4.3.) for payment, we hereby accept their offer with effect from the time at which we become aware of the customer’s decision to use one of the online payment methods offered by us. Unless the customer uses one of the online payment methods we offer, they are no longer bound by their offer (which expires) if we have not sent them the declaration of acceptance within 5 calendar days (calculated from the date we received the order).

(2) If a declaration of acceptance received late by the customer was dispatched in such a way that, had it been carried by the usual means of transport, it would have reached the customer in good time, and if the customer should have realised this, the customer must notify us of the delay immediately upon receipt of the declaration, provided this has not already been done. If the customer delays in sending the notification, the acceptance shall be deemed not to be late. Furthermore, late acceptance by us shall be deemed a new offer to conclude a contract of sale, which the customer may accept by means of an express declaration of acceptance or by taking delivery of the goods.

3. Choice of law

The contractual relations between the parties to the sales contract shall be governed by the law of the Federal Republic of Germany. Excluded from this choice of law are the mandatory consumer protection provisions of the country in which the customer has their habitual residence. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

4. Prices, Payment, Delivery, Delivery Charges

(1) The price includes the value added tax (VAT) applicable at the time of ordering.

(2) When concluding a contract, we offer the following payment options:

1. Prepayment via

• Bank transfer

• PayPal

(3) All items are delivered within Germany and to Europe, but not to Switzerland or the United Kingdom.

(4) Delivery is made via DHL, DPD or the Post Office.

(5) You can find the delivery charges under the ‘Payment and Delivery’ button in the navigation bar.

5. Information regarding distance selling

(1) The description of the goods is provided in the online presentation at www.arthroven.shop.de

(2) Information regarding your statutory right of withdrawal as a consumer, exceptions to the right of withdrawal, its premature expiry, the withdrawal form, and the consequences of withdrawal (e.g. return of goods, return costs and compensation for loss of value) can be found under the menu item ‘Withdrawal Policy’.

(3) Delivery shall take place no later than within 5 working days (Monday to Friday, excluding public holidays) of the payment order being issued to the transferring bank (for prepayment) or following the conclusion of the contract (for cash on delivery or purchase on account).

(4) We do not provide any customer services, in particular no after-sales service, and do not ourselves grant any guarantees.

(5) There is no out-of-court complaint or redress procedure to which we are subject.

(6) All further information regarding our company, the offer and the processing of the purchase is set out on our website.

 

6. Information on electronic commerce

(1) Technical steps for concluding the contract

Please refer to the explanations in Section 2 of our Terms and Conditions.

(2) Storage of the contract text / printout

The customer can save the contract text by using their browser’s ‘Save As’ function to save the relevant web page to their computer. They can also print out the contract text using their browser’s print function. We store the contract texts ourselves and make them available to the customer on request by email or post.

(3) Option to make corrections

The customer may correct their entries at any time during the ordering process by selecting the “Back” button in their browser and then making the relevant changes. By closing the web browser, the customer may cancel the entire ordering process at any time. Furthermore, the order summary provides an additional opportunity for correction before the online order is submitted, which is brought to the customer’s attention.

(4) Language

The language available for the conclusion of the contract is exclusively German.

(5) Code of Conduct

We have not adopted any specific code of conduct (set of rules).

7. Warranty

There is a statutory right to claim for defects in goods.

8. Retention of Title

1. We retain title to the delivered goods until all payments under the sales contract have been received. If the buyer fails to fulfil their contractual obligations, in particular in the event of late payment, we are entitled to demand the return of the delivered goods; in such a case, the buyer is obliged to surrender the goods.

2. The buyer is obliged to notify us immediately in the event of any attachment of the purchased item or any other access or attempted access by third parties to the purchased item, so that we may exercise our rights under the retention of title.

9. Transport damage

(1) If goods are delivered with obvious transport damage, please report such defects to the delivery agent immediately and contact us as soon as possible.

(2) Failure to make a complaint or contact us has no effect on your statutory warranty claims. However, you will be helping us to assert our own claims against the carrier or the transport insurer.

10. Data Protection

The privacy policy setting out our compliance with data protection regulations can be found in the separate privacy policy.

11. Copyright Notice

The photographs posted on our website and the texts produced by us are protected by copyright. Unauthorised copying and publication of these (even in part) will be prosecuted under criminal and civil law in accordance with Section 97 of the German Copyright Act (UrhG).

12. Jurisdiction

Villingen-Schwenningen is agreed as the exclusive place of jurisdiction for all disputes between the contracting parties arising directly or indirectly from the contractual relationship, provided that the contracting parties are merchants, legal entities under public law or special funds under public law.

13. Severability clause

Should any individual provisions of the contract with the customer, including these General Terms and Conditions, be or become invalid in whole or in part, or should the agreements contain any omissions, this shall not affect the validity of the remaining provisions.

Villingen-Schwenningen, 30 July 2025