Refund policy
As a consumer, you have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.
To exercise your right of withdrawal, you must inform us
arthroven GmbH
Margarethe-Scherb-Str. 38
78052 Villingen-Schwenningen
Fax: 07721/20660215
Email: info@arthroven.de
Website: www.arthroven.de
by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.
You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you post the goods before the end of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You shall only be liable for any diminished value of the goods if this is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics and functioning.
Exclusion or early expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
– for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;
– for the supply of goods which are liable to deteriorate rapidly or whose expiry date is likely to pass rapidly
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
arthroven GmbH
Margarethe-Scherb-Str. 38
78052 Villingen-Schwenningen
Fax: 07721/20660215
Email: info@arthroven.de
Website: www.arthroven.de
• I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
• Ordered on (*)/received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only for notifications on paper)
• Date
_______________
(*) Delete as appropriate.