Return

Here you will find the most important information for returning your order to arthroven. This will give you a quick overview of the process and key considerations before making a return.

General Information on Returns

If you wish to return an item, please observe the applicable instructions and conditions in our shop. Particularly relevant are the information on the right of withdrawal and the respective return and shipping conditions.

This page serves as general guidance on the return process.

What to Consider When Making a Return

Please ensure that the returned item is properly packaged and in a condition that allows for an inspection of the return.

Depending on the product type and condition, special instructions may be relevant. Therefore, please always also refer to the information in our policies and, if applicable, product-specific instructions.

Registering or Enquiring About a Return

If you have any questions about a return or need assistance with the process, please feel free to contact us in advance. This allows open issues to be clarified early and the return process to be better managed.

Important Notes

For the smoothest possible processing of your return, we recommend:

  • Having order details ready
  • Clearly naming the affected item
  • Carefully packaging returns
  • Observing the applicable instructions in the shop

Inspection and Processing

Upon receipt of your return, it will be inspected by us and processed within the scope of the applicable conditions. Further handling will be based on the respective valid legal and organizational requirements.

Applicable Policies

Binding for returns, withdrawals, and refunds are the policies and legal notices stored in our shop. Please note in particular:

  • Right of withdrawal
  • General Terms and Conditions
  • Shipping conditions
  • Other policies stored in the shop

Questions about Returns

If you have any questions about a return or the return process, please feel free to contact us. You can find the most important contact information on our Contact & Advice page.