Shipping & Delivery

Here you will find the most important information on shipping, delivery, and order processing at arthroven. This will give you a clear overview of how your order will be processed and shipped before you make a purchase.

Order Processing

After we receive your order, it will be checked and processed by us. Once your order is ready for shipment, it will be handed over to the shipping service provider.

Processing usually takes place promptly during our regular business hours. Please note that the actual processing time may vary depending on product availability, time of order, and shipping destination.

Shipping within Germany

For orders within Germany with a value under €20.00, a flat shipping fee of €4.90 will be charged.

For orders with a value of €20.00 or more, shipping within Germany is free.

Unless otherwise specified on the product page, in the shopping cart, or at checkout, delivery time within Germany is usually 1-3 working days after order processing.

Shipping within Europe

For shipping products within Europe, a flat shipping fee of €12.90 will be charged.

For orders with a value of €150.00 or more, shipping within Europe is free.

Delivery time may vary depending on the destination country, product availability, and shipping service provider.

International Shipping

Shipping outside Europe is not currently processed automatically via the online shop.

International deliveries outside Europe are only possible upon request. Please contact us in advance so we can individually check the shipping options and applicable shipping costs.

Delivery Address and Order Details

Please ensure that you provide a complete and correct delivery address when placing your order.

Incorrect or incomplete information may lead to delays in delivery or prevent proper delivery.

Should you notice an error in your details after completing the order, please contact us as soon as possible.

Information about your Order

After completing your order, you will receive the order information provided in the shop.

If you have any questions about the processing status, delivery, or specific details of your order, please feel free to contact us. When making inquiries, please have your order number ready so we can quickly assist you.

Questions about Shipping and Delivery

If you have any questions about your order, the shipping process, or general delivery information, please feel free to contact us.

The most important contact options can be found on our Contact & Advice page.